Farmers Bank & Trust is pleased to announce the promotion of Megan Kumpe as Chief Experience Officer, effective April 7, 2025. In this role, Megan will join the Executive Management Committee and lead key areas of customer experience, including Branch Administration, the Customer Contact Center, and Deposit Product Management.
As Chief Experience Officer, Megan will be responsible for driving the Bank’s overall customer experience strategy, ensuring a seamless and exceptional experience across all customer touchpoints—in-person, by phone, or online. Her leadership will encompass all aspects of customer interactions, from account opening (both online and in-branch) and transaction processing (in-person and via ATM/ITM) to digital engagement through the Bank’s website and mobile app, as well as customer service support.
Experience
Megan brings 16 years of experience with Farmers Bank & Trust, demonstrating outstanding leadership and a deep commitment to customer service. She began her career as a Teller and has since advanced to roles of increasing responsibility, most recently serving as Branch Administration Manager. Her extensive experience and dedication make her uniquely qualified to lead the Bank’s customer experience initiatives.
A graduate of Southern Arkansas University with a Bachelor of Business Administration in Finance, Megan’s expertise in banking operations and customer relations will enhance service excellence at Farmers Bank & Trust.
Locally, Megan serves on the board of directors for Northeast Texas Workforce Solutions. She is a native of Magnolia, AR, and now resides in Bowie County, TX. She has one son, Kade Kumpe.
Key Leadership
“We are thrilled to promote Megan to this key leadership position,” said Chris Gosnell, Chief Executive Officer and President at Farmers Bank & Trust. “Her deep understanding of our operations and customer needs, coupled with her passion for delivering outstanding service, will help us continue to enhance the customer experience across all channels.”
Additionally, Jennifer Whiteside will serve as the new Branch Administration Manager. Jennifer has over 20 years of banking experience in various roles and was vital in implementing Branch Administration when the department was created.
